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ACS: Ready to Step In on Your Behalf

Talk to custom home technology professionals throughout the country and one common philosophy emerges: Taking over a project can be more trouble than it’s worth. Unless, of course, you’re talking to ACS.

Project takeovers happen when the original firm is either unable to complete the work, or maybe even goes out of business mid-build. This can be frustrating for the client (to say the least), but it can also be treacherous territory for a company that jumps in to complete the job. Since the takeover firm didn’t order the components, they don’t hold the original warranties. Without being involved in the initial pre-wire or technical design, the new integrator is starting from scratch while the client anticipates the project is close to finished. It’s easy to see why integrators hesitate getting involved. Thankfully, ACS has a solution at the ready.

Due to a variety of circumstances, ACS takes over an average of 2-3 projects a month. Why, when so many view the act of completing another professional’s work a thankless job at best? Maybe it’s because, after nearly 40 years of custom electronic design and integration, ACS has the process and the people to make it right for those in need of expert assistance.

Ex: Last year, ACS lost a bid to work on a home. These things happen and there are never any hard feelings. However, after many months of planning and progress, the integrator who won the bid was no longer able to work on the build. Worried about what would become of the investment they’d made so far, the client reconnected with ACS to see if we could help.

As is the procedure, we completed a full investigation of the project. To everyone’s relief, ACS determined that the only issue unresolved was the HVAC. We provided a quote for the completion, the new client readily agreed, and ACS was able to complete the work they required to get their system working.

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How Far Does Technology Integration Experience Get You?

Why does experience matter? It gets you invited to the Netherlands, for one thing.

ACS has a client for whom we’ve integrated 4 different homes. It just so happens that the client’s 5th home is a 95-ft yacht…and it’s being built in Amsterdam. You can’t win them all, right? Well…

While the client explored integration options overseas, a priority for the family was for the controls within the yacht to have the same look and feel as the other homes on which ACS had previously worked. This meant viewing the same menu – regardless of the location – to set the music or raise the shades or view the status of any room in that home or across the globe. To aid in this endeavor, the client brought their world-renowned yacht builder to Los Angeles to review the systems in the 85,000 sqr ft home in Beverly Hills (which also happened to be the most recent work ACS had completed on their behalf).

This location has the advantage of the features that have made ACS a Crestron Gold programmer. More than a decade of development has gone into our template, featuring options many integrators don’t make available as their base offering. ACS has found it’s easier to include more options (and edit out what isn’t optimal for the client) rather than add what we consider basic functions at an additional cost. To demonstrate, the client took quite a bit of pleasure adjusting the volume in surrounding rooms while we conducted our meeting, as well as showing off the “home-at-a-glance” feature that displays the status of every zone from a single screen.

After the meeting, ACS was asked to review the company chosen for the integration overseas. Frankly, it was a quality organization, and we didn’t feel it made sense for us to be involved to any greater degree. However, there’s a peace-of-mind component to all such work. So, when the client offered to fly us to Amsterdam for 3 days to review the system with the chief engineer, who were we to argue?

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From Coast to Coast

When you decide to upgrade your home or business technology, selecting the right contractor is one of the most important decisions you will have to face. It’s a choice that remains with you long after the instillation portion of the project is finished. That said, with every company telling you that they are the best option for your job, what does ACS bring to the table that separates us from the competition? So happy you asked!

Everywhere You Need Us to Be
ACS has offices in the three largest residential and commercial regions in the United States (Metro NY, Los Angeles and South Florida) and has been delivering cutting-edge technology to these high-end markets for nearly 40 years.
No matter where you are or where you need the work performed, ACS has the history, experience, and focus to give you the results that will keep you coming back.

Qualified and Prepared
At ACS, we focus on having the best-trained installers in the industry. We have over 100 knowledgeable and reliable employees nationwide, with every job receiving its own project manager and a visit from a member of our executive team. This attention to detail can take more time than many of our competitors are willing to offer during the initial phases, but we’ve found that a higher percentage of customers (95%) are happy with the initial version of their plans as a result of this more meticulous process.
 
Recognized for Excellence
CE Pro Magazine rated ACS on of their Top 3 companies 7 years in a row, as well as the #1 Installer in the Country. We’ve won awards for Best Home Theaters, Best Technical Design for Media Rooms, and were featured in Robb Report magazine as one of the best integrators in the business. Every job receives our distinctive “white glove” treatment, and the accolades we receive year-after-year simply validate our commitment to best-in-class service.
“This expert firm consistently delivers cutting-edge technology—and is frequently called upon to give a command performance in a celebrity's home. Industry professionals and clients both agree that Audio Command Systems (ACS) is one of the premier designers and installers in the country.”
– The Franklin Report

Working for You is Our Privilege
ACS invests in the most elite staff and their continued education for one simple reason: Because we want to be the best integrator in the U.S.A.! We actively demonstrate our customer-service integrity so each and every client becomes a partner in the life of their technology, anxious to revisit our process when the next challenge presents itself. Our solutions are never “cookie cutter,” and that alone can make all the difference in the world.

Contemplating an upgrade or preparing for a new build out? Call us today from anywhere in (or even outside) the U.S., and give ACS an opportunity to demonstrate all we can do on your behalf.

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ACS & Crestron: Putting the Power in Your Hands

As the home integration industry continues to evolve with product advancements and integration technologies, ACS is here to bring our expertise to you! (And when we say “here,” we mean with offices in New York, California and Florida, with experience in every state in between.) We want our blog to be your expert resource for products and services that will have the most impact on your projects and, for this edition, we want to present the advantages of working with an authorized Crestron Dealer.

Proudly Representing Crestron Everywhere
The new home integration systems are sometimes called “Smart Home” systems or “Integrated Systems.” Whatever the title, they are all referring to intuitive control of your home's subsystems, including audio/video, lighting, security, CCTV, motorized shades & drapes, pool/spa and more. Besides a consistent system-to-system look and feel which makes controlling your home easier, combining these subsystems into a unified control interface, such as a touch panel, also greatly eliminates wall clutter. Thermostats are hidden in closets or a mechanical room and backup security keypads and pool/spa controllers can likewise be hidden.

ACS is an authorized Crestron dealer and installer serving Metro NY (with a location in Westbury and offices in Manhattan), Southern California (from their Los Angeles location), South Florida (in Boca Raton, serving the Palm Beach, Broward & Miami/Dade counties) and anywhere else we’re needed. Our skilled engineers and technicians have Crestron certifications and are experts in installing and servicing Crestron home integration solutions, which means we can offer you Total Home Technology.

What is “Total Home Technology?”
Total Home Technology from Crestron streamlines and simplifies all the technology in your home, offering the ultimate lifestyle of comfort and convenience. Total control is always at your fingertips, whether from a user-friendly touch panel, remote or a customized keypad.

Crestron's Total Home Technology Solutions offer integrated lighting control and integration. Create the perfect mood for every event, be it movie night or a backyard dance party, with the touch of a button. Traveling? The lights can execute pre-programmed scenes so it appears as if someone is home.

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