Ongoing Maintenance and Support Available From ACS to Resolve Issues Quickly

We get it—technology is not everyone’s forté. And although it may be easy to operate your tech tools on a day-to-day basis, keeping them up-to-date and functional may not be quite as simple. That’s why ACS offers smart home monitoring services to keep our customers satisfied and confident in their technology choices.

Let’s explore what’s included in smart home monitoring to see if it would be a solution you might consider for your smart home experience in Los Angeles, CA, or surrounding areas.

SEE ALSO: 3 Reasons to Work with ACS for Your Smart Home Integration

Proactive and Reactive

ACS offers service plans that include proactive and reactive monitoring services. With proactive support, our team will check in on your home systems twice daily to ensure everything is working properly and systems are operating in good health. If you subscribe to reactive monitoring, we will only log into your system if we receive an alert that something requires attention. 

The difference between the two types of monitoring is time. In the proactive scenario, we can identify potential issues before you even notice a disruption of service; however, in reactive monitoring, the issues may not be spotted until there is a failure. Either way, our team will respond quickly and efficiently to solve the problem and get you back to living the easy smart home life.

What We Monitor

Just like putting miles on your car can wear down the tires, technology in your home can experience wear and tear after extensive use, too. That’s why monitoring is an important part of keeping systems operating seamlessly. Our monitoring programs keep an eye on these critical items:

• Internet connection uptime and speeds
• UPS battery life
• AV head-end temperatures
• Network security
• Network latency (slow devices)
• Overall network health
• Alerts from components

By monitoring these elements, we can ensure that your system runs satisfactorily and delivers outstanding value consistently over time.

As Technology Evolves

There are many reasons why technology is constantly evolving. First, developers and technicians are always finding better ways to do things. This could include faster production, higher levels of security, or more efficient use of energy. No matter the reasons, we know that the technology in our homes will also evolve in time.

Part of smart home monitoring is knowing that your technology components are up-to-date on the latest security standards. Our team can assist you in applying new security patches or upgrading components as manufacturers make these items available. It’s essential to stay in lock-step on these items, as it could impact the safety of your systems.

 

Whether you are a technology whiz or not, you should rely on the experts at ACS to keep an eye on your technology system performance to ensure you are getting the most value from your investments. With our smart home monitoring services available in areas like Los Angeles, CA, we can help you make longer, better, and easier use of your smart home. Contact us to learn more!