To Whom It May Concern:
I purchased a luxury condominium in 1998 and initially engaged Sound Advice to install the audio/visual system intended to be accessed remotely through wall controls. I quickly became aware that that company was not qualified to install an advanced system. After soliciting and interviewing several companies, I settled on Audio Command Systems and first met Michael Pittman. Michael reviewed the pluses and minuses of the intended system and offered suggestions as to ways in which the system could be simplified and improved. One of my major concerns was that all aspects of the system- satellite TV and music, CDs, radio, cable TV through all speakers- could be easily understood and operated by my wife and I. The entire system was terrific for its time and in a very short while its operation was mastered. I upgraded the TVs, amplifier and several speakers in 2010 and acquired ATT U-verse to replace the satellite. ACS seamlessly made the changes, I sold my condominium this year and purchased a new home. Relying on the expertise of Mr. Pittman, ACS provided and installed wall mounted TVs including one outdoor and master bath, speakers in every room and on the patio, as well as, state of the art computer software to access any radio station in the world, U-verse music and VCR, CDs, internet music such as Pandora, Spotify, etc. and Blu-Ray internet access to Netflix, Amazon movies, Hulu, Facebood, etc. The system is fantastic, user friendly and easily learned. Its entirety is operated by Crestron software through an iPad or sophisticated remote control. The installation required 4 days for wiring, 2 days for the TV installs and 3 days to program the system. Each and every ACS technician was courteous, extremely knowledgeable, tidy and pleasant. Mr. Pittman reviewed the work daily and visited to sort out any problems which arose. Various of the technicians extended their cell phone numbers for subsequent help and questions. I liberally took advantage of reaching out and on each occasion they were helpful and jovial and often returned to the house to demonstrate whatever I had a problem with. In short, my wife and I love the system as we are very much music and media people although not particularly technically savvy. I more than whole-heartedly endorse Audio Command Systems and its technicians and especially Michael Pittman without whose invaluable design suggestions our system would not be as individualized and easily operable as it is. The entire installation experience and subsequent enjoyment was and is immeasurable.
- Marc Desiderio