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04
May
2017

Keep Your Home Running Smoothly With Remote Monitoring

Our Technicians Resolve Issues Before They Result in System Downtime

In the era of the connected home, networks have become vital ecosystems. With so many smart devices linked to the network, small issues won’t just affect your internet connection—they could keep you from controlling lights, entertainment, security, and more. Which is why our home automation support services are all about keeping connected devices running smoothly.

You need a solution that won’t only monitor your connection speed, but also ensure that each connected device is functioning properly. Our service packages offer remote monitoring services so problems can be recognized and resolved as soon as they happen, and in most cases before a homeowner even notices. Keep reading to learn more about our solutions.

SEE MORE: 3 Home Networking Mistakes to Avoid

What is the Best Way to Maintain Your Smart Home?

In a smart home, any network downtime can become a huge annoyance for homeowners since they’re using it to manage so many devices. Sticking with your Internet Service Provider’s customer support is not going to cut it. Instead, you should consider a home automation support plan that includes remote system monitoring. This means that an IT technician can look in on your network from a separate location and recognize and resolve issues without having to physically come your home.

We partner with Domotz Pro which has experience working with the top automation companies in the industry including Crestron, Savant, and Lutron. With expert technicians monitoring your network and connected devices, problems can often be resolved before you even notice something is wrong. You no longer need to stay on the phone with your ISP for hours only to get stuck with a service appointment three days later.

How Does Remote System Monitoring Work?

Remote monitoring software can be added as part of a new project or incorporated into an existing smart home automation system by installing a Domotz Box which supports up to 500 devices. Once installed, the Domotz software creates a map of all your connected devices along with their model, status, description, firmware version and TSID (unique network ID).

This information is saved in the cloud, where our technicians can access it remotely through the Domotz dashboard. Since we’re only using one portal to access all your devices—rather than a patchwork of different monitoring services—we have a comprehensive look at your entire system at one time. Adding a new device to your home automation system? Don’t worry, as soon as it’s connected to the network Domotz will recognize it and add it to the dashboard.

Once your network has been mapped out, it will be tested every 30 seconds to make sure all devices are running smoothly. It will also undergo speed tests, internet health checks and port monitoring (ensuring devices are properly connected to Ethernet ports). If an issue occurs, an alert is immediately sent to our technicians.

How Quickly Will Problems Be Resolved?

In most cases, network issues can be resolved by just rebooting the device in question. We include a WattBox during your installation that will allow us to reboot any device on your network map when needed. With this approach, problems are typically resolved before you even notice there was something wrong with the system.

Our technicians receive alerts whenever there’s an issue. Each alert includes the problem and model in question so it’s easy to come up with a solution and –if needed—get a quick replacement for any defective components. Technicians will respond during business hours and for critical after-hours issues, our weekend or after-hours technicians can handle it.

We offer two home automation support packages. With our simple monitoring service, we respond to alerts within the first 24 hours. We also offer a second package that includes concierge services. In this case, clients receive a dedicated number that puts them first in line to get a same-day response from our technicians. We are also rolling out Domotz’ Violet App for our concierge customers so it is easier for them to monitor their network and reach out for service more efficiently.

Whether you’re installing a new smart home or have one in place already, we can help you find the home automation support package that makes the most sense for you. To get started, fill out our online contact form to set up a consultation.

Categories: Home Automation Support New York City




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